Skip Tracing Frequently Asked Questions

Frequently asked questions

What is skip tracing?

Skip tracing is the process of researching contact information, such as phone numbers, email addresses, or mailing addresses, for a person or property owner. Results vary with the quality, completeness, and recency of the information supplied.

Why is skip tracing useful for real estate professionals?

Real estate professionals may use skip tracing to research property-owner contact information for outreach and other permitted business activities. You are responsible for following applicable privacy, telemarketing, and other laws when using the information.

What information do I need to start a skip trace?

A name and last known address are useful starting points. An address-only search is also available. Additional accurate details can help distinguish records, but they do not guarantee a result.

What information may I receive from a skip trace?

When available, results may include phone numbers, email addresses, and mailing addresses. A search may return no usable contact information, and returned information should be reviewed before use.

How much does SkipTrace Pro cost?

Starter is $9.99 per month for 150 credits, Growth is $25 per month for 500 credits, and Pro is $189 per month for 15,000 credits. Extra credits are $0.067, $0.05 and $0.03 per credit respectively. Primary Match uses 1 credit; Associated People uses 1.5. No information found is free. Plans are billed monthly and can be canceled from the account.

How does billing work?

Choose a monthly Starter, Growth, or Pro subscription. Extra credits beyond your plan are $0.067 (Starter), $0.05 (Growth) or $0.03 (Pro) each.

How accurate are skip trace results?

Results vary by the source data, the information supplied, and the record being searched. We do not promise a particular match rate or result. A returned record is not a guarantee that the information is current or that it is suitable for a particular use.

How do I pay for skip traces?

After creating an account, add a payment method and select a monthly plan. Subscription payments are processed through Stripe. Review the plan terms and your account before submitting a list.

How do I upload my list for skip tracing?

After signing in, upload a CSV or a PDF containing readable tabular records. Include names and addresses where available; the uploader detects common fields and prepares the file for processing.

How long does it take to process my list?

Processing time varies with the file, record count, and current workload. Batches are processed asynchronously and the account shows progress and completion status.

Can I download my results?

Yes. Results can be exported in the formats available for your plan, including CSV. Review the returned information and use it only for a lawful, permitted purpose.

Is there a limit to how many records I can upload?

The uploader accepts CSV or PDF files up to 50 MB per file. Large files may take longer to process; contact support if your workflow needs a different arrangement.

Where does your data come from?

The service uses public records and data supplied by third-party providers. We do not guarantee that information is accurate, complete, or current, so returned records should be independently reviewed.

Is it legal to use skip tracing for real estate?

The legality of a use depends on the facts, the purpose, and the laws that apply to you. SkipTrace Pro does not provide legal advice. Follow applicable privacy, consumer-protection, telemarketing, and other laws; data returned by the service is not authorization to contact anyone.

Do you keep copies of my uploaded lists?

Uploaded files and results are processed and stored as described in the Privacy Policy and your account experience. Contact support about a deletion request or questions about retention.

Can I use contact information for cold calling?

You must comply with applicable telemarketing, TCPA, Do Not Call, privacy, and other requirements before contacting anyone. SkipTrace Pro does not provide legal advice, and returned data is not permission to call, text, or email a person.

How do I create an account?

Select Sign Up, complete the registration form, and choose a monthly plan. Your account dashboard provides access to uploads and searches after registration.

Do you offer customer support?

Email support is available to account holders. Support options and response times can vary by plan; contact the address shown in the site footer for help.

Can I get a refund if I am not satisfied?

Monthly subscriptions are generally non-refundable once charged, but you can cancel to avoid future charges. Contact support within 30 days about a technical issue or an incorrect charge.

Do you offer bulk discounts?

The Pro plan includes 15,000 credits for $189 per month, then charges $0.03 per additional credit. A Primary Match uses 1 credit; Associated People uses 1.5. Searches returning no information use no credits. Contact the team about a custom arrangement if your volume is consistently higher.